Legal

Privacy Policy

Last updated: April 2025 | Greg Patisserie, Laval, QC, Canada

Greg Patisserie ("we", "us", "our") operates the website gregpatisserie.ca and the Greg Patisserie mobile application. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Order information: Name, email, phone number, delivery address, and order details when you place an order.
Newsletter subscriptions: Email address when you subscribe to our promotions.
Contact messages: Name, email, and message content when you contact us.
Usage data: Browser type, pages visited, and general location (country/province) via anonymized analytics.

2. How We Use Your Information

To process and confirm your orders
To send order confirmations and updates via email or WhatsApp
To send promotional offers and seasonal specials (only if you subscribed)
To respond to your inquiries and messages
To improve our website and services

3. Payment Information

We do not store credit card numbers or banking information on our servers. Payments via Interac e-Transfer are processed directly through your bank. PayPal payments are handled by PayPal's secure platform. Credit card payments are processed by Stripe (PCI-DSS compliant).

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (email, payment processors) solely to operate our business. All providers are bound by confidentiality agreements.

5. Cookies

Our website uses essential cookies to remember your language preference and shopping cart. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though some site features may not function properly.

6. Data Retention

Order records are retained for 7 years as required by Canadian tax law. Newsletter subscriptions are retained until you unsubscribe. You may request deletion of your data at any time.

7. Your Rights (PIPEDA / Quebec Law 25)

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
File a complaint with the Office of the Privacy Commissioner of Canada

8. Security

We implement industry-standard security measures including HTTPS encryption on all pages, secure form submissions, and limited access to personal data. However, no internet transmission is 100% secure.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Contact Us

For any privacy-related questions or requests:

Email: [email protected]
Phone: (514) 884-8463
Address: 1597 Montée Monette, Laval, QC, H7M4B6, Canada